Returns & Refunds
We want you to love your Cutiplus routine. If something isn't right, here's how we'll make it right.
Our Promise
We accept returns and refunds in the following cases:
- The product arrived damaged, leaked, or tampered with.
- You received the wrong product.
- The product is defective or has a manufacturing issue.
Return Window
Please reach out to us within 7 days of delivery to initiate a return. Requests raised after this window cannot be processed.
What Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or where the seal has been broken — unless the product is damaged, defective, or wrongly delivered. Skincare is personal and once a product enters your routine, we cannot resell it.
We also do not offer returns based on personal preference (texture, scent, or "didn't suit me") since skincare reactions vary across individuals. We strongly encourage a patch test before first use.
How to Initiate a Return
Email us at cutiplusmedicos@gmail.com within 7 days of delivery.
Share your order ID and clear photos or a short video of the issue.
Our team will review and respond within 2 business days.
If approved, we'll arrange a reverse pickup at no cost to you.
Refund Timelines
Once we receive the returned product and verify the issue:
Prepaid orders: Refund credited to the original payment method within 5–7 business days.
COD orders: Refund processed via bank transfer or store credit within 5–7 business days (we'll collect bank details over WhatsApp).
Replacements
If you'd prefer a replacement instead of a refund, we're happy to ship out the correct or undamaged product at no extra cost.
Cancellations
Orders can be cancelled before they are dispatched. Once dispatched, our regular returns process applies.
Questions? cutiplusmedicos@gmail.com